Privacy Policy

This Privacy Policy explains how Lvcha VPN (referred to as 'this Service' or 'we') handles personal information when you download, install, access, or use our apps and related websites. We process data only as needed to provide accounts, connections, payments, troubleshooting, and security.

When you use the App, we may collect necessary operational information, including device type, system version, client version, connection status, selected node, error logs, IP address, and approximate region. This information is used to: 1. provide connection services and account benefits; 2. identify route congestion and service issues through anonymized aggregate data; 3. send security notices, account updates, and necessary service communications.

We share data only with necessary service providers, such as app distribution, crash analysis, payment processing, or customer support systems. Except for legal procedures, regulatory requirements, user safety, or service operation needs, we do not sell or rent your personal information to third parties. If you uninstall the client, the app will stop generating new local operational data.

User-provided data is retained during the service period and for a reasonable retention period afterward. To cancel your account, delete personal information, or make a privacy request, contact our privacy team at [email protected]. This Service is not intended for children under 13; if we discover accidental collection of such information, we will delete it as soon as possible. We use access controls, encrypted storage, and least-privilege practices to protect data.

This Privacy Policy may be updated as laws, products, or operations change. Please review this page regularly. Continued use after updates are published means you accept the revised policy. This policy takes effect on October 4, 2025. For privacy questions, contact the Lvcha VPN team by email at [email protected].